Customer Service Representative CSREP1910

Responsibilities

  • Attend to all customer enquiries promptly
  • Resolve customer issues and complaints on service related matters
  • Receive, evaluate and process customer’s requests promptly and efficiently
  • Process opening and closing of customers’ accounts as required • Carry out customer survey and feedback
  • Must have a very good knowledge of the bank’s products and services • Cross-sell of bank’s products to customers
  • Build and maintain long term and profitable relationships with customers
  • Deliver efficient and quality customer service consistently.
  • Maintain a database for collating useful customer information.
  • Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues
  • OND/NCE in any course with at least Lower Credit OR Merit for NCE holders
  • Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings
  • Must not be more than 25 years of age by your next birthday.
  • Little or no experience in banking

Skills & Competencies

  • Excellent customer relationship management
  • Good Oral & Written communication
  • Sales & Marketing skills
  • Excellent inter-personal skills
  • Problem solving and conflict resolution
  • Must have basic knowledge in Microsoft Word and Excel.
  • Organized, detail-oriented and can work in a fast-paced environment